McAfee ePolicy Orchestrator Upgradation fails 4.x.x ( Known Issue/Product Defect ePolicy Orchestrator 4.6)

McAfee ePolicy Orchestrator 4.6.6 Server service fails to start after upgrading from an earlier version

Technical Articles ID:		KB78566
Last Modified:		November 08, 2013

 

Environment

McAfee ePolicy Orchestrator 4.6.6

Problem 1

After you upgrade from an earlier version of ePolicy Orchestrator (ePO) to version 4.6.6, the Apache service (McAfee ePolicy Orchestrator Server service) fails to start and you see the following error:

Windows could not start the McAfee ePolicy Orchestrator 4.6.6 Sever on <servername>. Service-specific error code 1

Problem 2

You might see the following additional errors in the Windows Application Event log if the issue occurs: 

The McAfee ePolicy Orchestrator 4.6.6 Server service terminated with service-specific error 1 (0x1).

Faulting application Apache.exe. version 2.2.22.0. faulting module kernel32.dll. version 5.2.3790.5069. fault address 0x0000bef7.

The application. C:\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe. generated an application error The error occurred on 06/19/2013 @ 10:13:38.278 The exception generated was c06d007e at address C:\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe0 (D:\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe1)

Apache.exe: Syntax error on line 173 of C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/conf/httpd.conf: Cannot load C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/modules/mod_ssl.so into server: The specified module could not be found

Problem 3

You might see the following error in the Apache errorlog (located in \<ePO Installation_Directory>\Apache2\logs) if this issue occurs:

The handle is invalid. : master_main: create child process failed. Exiting

System Change

Upgraded from an earlier version of ePO to ePO 4.6.6.

Solution

McAfee is currently investigating this issue.

IMPORTANT: To help identify the root cause of the issue, contact McAfee support and quote this article number to create a case and escalation prior to implementing the workaround. After McAfee Support team is able to collect the necessary data from the server in its broken state, you can implement the following workaround to get the server into a working state.

For contact details:

• Go to http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport.
• Non-US customers - select your country from the list of Worldwide Offices.

Alternatively:

Log in to the ServicePortal at https://mysupport.mcafee.com:

• If you are a registered user, type your User Id and Password and click OK.
• If you are not a registered user, click New User and complete the required fields. Your password and login instructions will be emailed to you.

Workaround

1. Click Start, Run, type services.msc, and click OK.
2. Right-click the following ePO services and click Stop:
   
   
   • McAfee ePolicy Orchestrator 4.x.x Server
   • McAfee ePolicy Orchestrator 4.x.x Application Server
   • McAfee ePolicy Orchestrator 4.x.x Event Parser
      
3. Back up the ePO folder (c:\Program Files (x86)\ePolicy Orchestrator).
4. Download and extract the zip file attached to this article (Apache Issue.zip) to the ePO server.
5. Extract the files and copy them to the corresponding directories on the ePO server. Ensure that you select the option to Copy and Replace when prompted:
   
   
   • <ePO_Installation_Directory>\Apache2\bin
   • <ePO_Installation_Directory>\Apache2\modules
     
     NOTE: Replace all files in this folder except for mod_epo.dll and mod_eporepo.dll. McAfee recommends that you keep your existing copies.
      
   • <ePO_Installation_Directory>\Apache2\>error
   • <ePO_Installation_Directory>\*.*
     
     IMPORTANT: Replace all files in the root of the ePolicy Orchestrator folder. Do not replace any folders.
      
6. After you have replaced all the files, start the ePO services.

Attachment

Apache Issue.zip
13.4MB • 40 minute(s) @ 56k, 2 minute(s) @ broadband 

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Show Full Free/Busy Details for Exchange Server 2010 Room and Resource Mailboxes

In the comments of my article about Exchange Server 2010 Room mailboxes some readers wanted to know how they can configure the Room mailbox to show more details about existing meetings in the free/busy information that is revealed to other users on the network.
Consider the scenario where a room is booked, and perhaps another person wants to contact existing meeting organizers to ask if they can remove a booking to make room for a more important one, but the free/busy information (as seen in the Outlook Scheduling Assistant) doesn’t indicate who made the bookings.

This is caused by the default permissions on the mailbox’s calendar. These default permissions are set to show only the availability information (eg free, busy, tentative) but not any other details.
In the calendar permissions (if you were modifying them via Outlook) it would look like this.

If viewed in the shell it with Get-MailboxFolderPermission it would appear like this.

[PS] C:\>Get-MailboxFolderPermission homeetingroom1:\Calendar

RunspaceId   : 8706cde4-2cb5-4519-9a46-a46fcc0c450c
FolderName   : Calendar
User         : Default
AccessRights : {AvailabilityOnly}
Identity     : Default
IsValid      : True

If you modified the permissions using Outlook the new permission level of Reviewer would allow other users to see more details about existing meetings.





You can apply that same permission in the Exchange Management Shell using the Set-MailboxFolderPermission cmdlet (note: Set-MailboxFolderPermission modifies an existing entry, whereas Add-MailboxFolderPermission would be used to add a new entry to the permissions).

Set-MailboxFolderPermission homeetingroom1:\Calendar -User Default -AccessRights Reviewer

The results can be seen in the Get-MailboxFolderPermission output.

[PS] C:\>Get-MailboxFolderPermission homeetingroom1:\Calendar

RunspaceId   : 8706cde4-2cb5-4519-9a46-a46fcc0c450c
FolderName   : Calendar
User         : Default
AccessRights : {Reviewer}
Identity     : Default
IsValid      : True

RunspaceId   : 8706cde4-2cb5-4519-9a46-a46fcc0c450c
FolderName   : Calendar
User         : Anonymous
AccessRights : {None}
Identity     : Anonymous
IsValid      : True

When creating a new meeting request users are now able to see more details about the meeting organizer.

You can modify all the default permissions on Room mailboxes with the following commands in the Exchange Management Shell.

[PS] C:\>$rooms = Get-Mailbox -RecipientTypeDetails RoomMailbox
[PS] C:\>$rooms | %{Set-MailboxFolderPermission $_":\Calendar" -User Default -AccessRights Reviewer}

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